The Statler Dallas, Curio Collection by Hilton, Dallas, Texas
About This Festival
Get for FREE All-Access pass Now! We are providing a gourmet lunch, a top shelf networking Happy Hour and insights around innovative technology!
In one day, we’ll share great conversations about how to create seamless experiences for both employees and customers, explore the latest tools, and share stories from innovative brands that prioritize service.
Why attend?
Gain access to best practices in customer experience, and check out Zendesk’s latest releases. Attend the Showcase for practical advice on trends in our industry, sessions focused on products and employee satisfaction, and in-person access to Zendesk experts.
Who should attend?
Common titles are Founders, CEO, CTO, CIO, IT Director, Developer, Head of CX, Customer Service Director, HR Manager, Marketing Director, Customer Service Manager, and (of course) many more. You might be a Zendesk customer or an industry professional—all are welcome and will find relevant content.
Agenda:
8:15 am - 9:00 am breakfast
9:15 am - 10:00 am A chat with Erin Foster, Head of Creative at Bumble - Erin Foster and her sister Sara know how to break free from the old ways of thinking.
10:00 am - 10:45 am Break Free, Mark Woollen, SVP Product Marketing, Zendesk
11:15 am - 11:35 am Customer spotlight: Keeping up with modern consumers
11:35 am - 11:50 am Creating the next wave of call center culture
11:50 am - 12:00 pm Partner spotlight: Can engineers and customer support be friends
12:00 pm - 12:30 pm Support spotlight: The ins and outs of internal support
12:30 pm - 1:30 pm Lunch on us
1:30 pm - 1:50 pm Customer spotlight: Keeping up with modern consumers
1:50 pm - 2:20 pm Customer conversation: Putting proactive support into practice
2:20 pm - 2:45 pm It’s a data-driven world: Make smarter decisions with integrated analytics
2:45 pm - 3:25 pm How do you stack up? The 2019 CX trends to shape your support.
3:30 pm - 6:00 pm Happy Hour, Zendesk demos, and networking
Disclaimer: Event details may change at any time. Please review the official website or check with the
event organizer when planning to attend the event.
